Remote IT Support
Australia-Wide
Managed IT for businesses outside South East Queensland, in capital cities and regional centres alike. One Australian-based team looks after your helpdesk, devices, accounts and security remotely, with onsite help arranged when it’s needed.
- No site visit to start
- 24/7 monitoring
- Month-to-month terms
Onboarding from the first call to fully managed, with no site visit needed.
Remote support for teams in any state
Monitoring of devices and accounts
Owners’ IT experience, each
Businesses supported
Onboarding without a site visit
Everything needed to take over your IT can be done remotely.
Discovery call
We learn how your business runs, who uses what, which software matters and what keeps going wrong.
Remote assessment
We review devices, users, Microsoft 365 or Google Workspace, security settings and backups, all without anyone on site.
Tools and handover
Monitoring and protection go onto every device, and we take over from your old provider without dropping anything.
Managed from day one
Your setup is documented, monitored around the clock and reviewed with you regularly.
Built for businesses outside South East Queensland
Our onsite team covers South East Queensland. Everywhere else, we work remotely, which is how most managed IT is delivered anyway. We already support clients in Sydney, Melbourne, Adelaide, Perth and Hobart, as well as businesses in regional towns.
Remote support suits cloud-first businesses running Microsoft 365 or Google Workspace, regional businesses that can’t find a reliable provider nearby, and companies with people spread across more than one state who want one helpdesk and one set of security standards.
In Sydney?
See managed IT services in Sydney for how we support Sydney teams.
In South East Queensland?
We come onsite too: Brisbane, the Gold Coast and the Sunshine Coast.
What we handle remotely, and what needs a visit
Fixed while you wait, usually in minutes
Accounts, licences and devices set up or removed
Administration, security settings and licensing
Monitored 24/7, with critical incidents typically answered within 1 business hour
Scheduled, applied and checked on every device
Diagnosed remotely, then a visit arranged if needed
Business hours, Monday to Friday. After-hours support by arrangement.
Find out what remote IT would look like for you
Book a free consultation. We’ll assess your setup remotely and give you a fixed monthly price, wherever you are in Australia.
Remote managed IT pricing
One fixed monthly fee per user, the same across Australia. Onsite visits outside South East Queensland are arranged when needed, at a cost agreed upfront.
- No lock-in contracts. Month-to-month, always.
- No surprise invoices. Projects are quoted before any work starts.
Core IT Security
per user, per month
24/7 security, with support billed as you use it
Fully Managed IT
per user, per month
Unlimited support in business hours, security included, onsite visits through a local partner, at an agreed cost
Fully Managed IT, multi-site or regulated
per user, per month
More sites, on-site servers or industry compliance needs
A 10-person business on Fully Managed IT usually pays about $2,200 to $2,950 a month. Not sure which plan fits? Answer 4 quick questions.
Finally an IT company who doesn’t have long contracts or charge a small fortune. Wish we found them sooner!
Southport, Gold Coast
Certified to the standard we recommend
SEQ IT achieved SMB1001 Gold through CyberCert and is a CyberCert Partner, so remote clients get the same security controls we run in our own business.
SMB1001 Gold
Partner
Partner and Cloud Solution Provider (CSP)
Google Cloud Partner
Remote IT support: common questions
Do you support businesses anywhere in Australia?
Yes. We support small and medium businesses in capital cities and regional centres across Australia. Helpdesk, device management and all cyber security work are delivered remotely by our Australian-based team, and onsite visits are arranged when a job needs them.
Can you really manage our IT without visiting?
Yes. Onboarding, monitoring, patching, Microsoft 365 or Google Workspace administration, new starters and security all happen remotely. Most issues are fixed within 30 minutes of a tech connecting. Visits are only needed for physical work such as failed hardware.
What if we need someone onsite?
In South East Queensland we come onsite ourselves, the same day for critical issues. Elsewhere in Australia we diagnose the problem remotely, then arrange attendance for the work that needs hands on, with the cost agreed before it goes ahead.
How much does remote managed IT cost?
Fully Managed IT is $220 to $295 per user per month for most small and medium businesses, or $295 to $350+ for multi-site or regulated businesses. Core IT Security is $125 to $155 per user per month, with support billed as you use it. You get a fixed price after a free remote assessment.
Can you look after teams in more than one state?
Yes. Businesses with offices or staff in more than one state get one helpdesk, one set of security standards and one monthly invoice, wherever their people work.
How long does it take to get started?
It depends on your setup. We start with a discovery call and a remote assessment, then deploy our tools and take over from your current provider with no gap in support.
Talk to us about remote IT support
Tell us where your team is and what you use today. We’ll assess your setup remotely and show you what we would fix first.
- A remote review of your setup
- The gaps we would close first
- One fixed monthly price
Prefer to talk? Call 1300 619 750, Monday to Friday.
Tell us what you need. We’ll get back to you within one business day.