Managed IT Services
in Brisbane
IT support for Brisbane businesses, from towers in the CBD to warehouses at the TradeCoast and offices out to Ipswich. Helpdesk, onsite visits, monitoring and security from our Australian-based team, with 24/7 monitoring by our security partner’s operations centre, on month-to-month terms.
- Typically same-day onsite for critical issues
- No lock-in contracts
- Per-user monthly price
Our typical response to a critical issue during business hours. Remote fixes typically take under 30 minutes once a tech connects.
Typical onsite for critical issues across Greater Brisbane
Owners’ IT experience, each
Businesses supported
Lock-in contracts
Onsite IT support across Greater Brisbane
Remote fixes typically take under 30 minutes once a tech connects. When a job needs a person, a technician drives to you, and critical issues typically get someone there the same day.
CBD and inner city
Brisbane City, Fortitude Valley, Newstead, Spring Hill, Milton, South Brisbane and West End: professional firms, agencies and head offices.
Inner suburbs
Toowong, Indooroopilly, Albion, Bowen Hills and Woolloongabba, including medical suites near the hospital precincts.
North and Moreton Bay
Chermside, Nundah, Aspley and the Geebung and Banyo industrial area, up to North Lakes and Strathpine.
East, TradeCoast and bayside
Eagle Farm, Pinkenba and Murarrie near the airport and port, then Wynnum, Manly, Capalaba and Cleveland.
South and Logan
Mount Gravatt, Sunnybank and the technology park at Eight Mile Plains, then the Logan corridor through Springwood and Loganholme.
West to Ipswich
Kenmore and the western suburbs, through Springfield to Ipswich.
Outside Brisbane? We also come onsite on the Gold Coast and Sunshine Coast, support Sydney businesses remotely, and offer remote support Australia-wide.
When a Brisbane visit beats a remote fix
Brisbane traffic being what it is, we fix what we can from our end and send a technician when being in the room makes the difference. Monitoring, patching and most fault-finding happen remotely, so work on your problem starts before anyone gets in a car.
- Same day for critical problems, like systems down or a live security incident
- A failed laptop, printer, switch or Wi-Fi access point
- Desk moves, equipment for new starters and office fit-outs, quoted before we start
- Planned visits for upgrades and IT reviews, booked outside your busy times
Built around Brisbane industries
From CBD firms to growing businesses in the suburbs, a few needs come up again and again.
Client files that stay confidential
Accounting, legal, engineering and consulting firms in the CBD and inner suburbs hold sensitive client data. We run the kinds of controls the Privacy Act, SMB1001 and the ASD Essentials cover, and keep them working as staff join and leave.
Practices that cannot afford downtime
From specialist suites near the Herston and Woolloongabba hospitals to suburban physio and dental clinics, practice systems are monitored and patched, and patient information is secured on the devices we manage. See healthcare IT support.
Head office in town, stock at the TradeCoast
Some Brisbane distributors run an office in one suburb and a warehouse near the airport or in the northern industrial area. Both sites get the same devices, sign-ins and security, looked after by one team.
Staff spread across sites and suburbs
Brisbane teams often live in Moreton Bay, Logan or Ipswich, work from home part of the week and visit clients or sites in between. Laptops, phones and Microsoft 365 or Google Workspace accounts are secured wherever they are used.
One fixed fee for day-to-day support and security
Fully Managed IT includes unlimited support in business hours, so nobody has to decide whether a problem is worth a phone call. Every inclusion is listed on our managed IT services page.
- Remote helpdesk, plus onsite visits across Greater Brisbane
- 24/7 threat monitoring by human analysts, with patching and updates
- Endpoint protection, plus spam and phishing filtering
- Backups monitored and test restored, with recovery planning
- Microsoft 365 or Google Workspace administration
- Supplier management, regular reporting and an IT roadmap
Want security without the helpdesk? Core IT Security runs the same 24/7 security, and support is billed as you use it.
How quickly we respond in Brisbane
Nobody can work, or a security incident is under way
A fault or request your team can work around for now
The fix needs a technician at your premises
Helpdesk hours are 8:30am to 5:00pm AEST, Monday to Friday, excluding Queensland public holidays. After-hours emergency support is available before and after those hours, billed at our after-hours rates.
Moving or fitting out a Brisbane office?
Tell us early. We plan the IT for the new space, quote it before work starts and coordinate internet, cabling and Wi-Fi with our recommended installers. See IT projects.
What managed IT costs in Brisbane
Core IT Security covers your security, with support billed as you use it. Fully Managed IT covers day-to-day support and security for one monthly fee per user. Your price in each range depends on headcount, number of sites and any industry requirements.
- Month to month. No lock-in contract to sign.
- Quoted upfront. No surprise invoices for projects.
Core IT Security
per user, per month, inc GST
24/7 security, with support billed as you use it. Minimum 5 users.
Fully Managed IT
per user, per month, inc GST
Unlimited remote support, plus onsite across South East Qld, in business hours (8:30am to 5:00pm weekdays). Security included.
Fully Managed IT, multi-site or regulated
for your sites, inc GST
More sites, on-site servers or industry compliance needs
For a 10-person Brisbane office on Fully Managed IT, that is usually about $2,200 to $2,500 a month inc GST. Unsure which plan suits you? Try our 4-question plan chooser.
Business hours are 8:30am to 5:00pm AEST, Monday to Friday, excluding Queensland public holidays. Prices include GST.
Not included in the monthly price: projects and migrations, hardware and software purchases, Microsoft 365 or Google Workspace licences, after-hours work (billed at after-hours rates), onsite visits outside South East Queensland (billed at partner rates), internet, phone and cabling costs, website development, hosting and website security, custom software, physical security such as alarms, CCTV and building access, and general IT training beyond security awareness.
Our 30-day guarantee: if we haven’t won you over in the first 30 days, tell us in writing within that time and we’ll refund your first month’s fee, no questions asked. The usual 30 days’ notice still applies.
No security service can prevent every incident. Our services reduce the likelihood and impact of one.
5 stars to Michael & Jason at SEQ IT, always happy to help me, from helping us with an IT project to smaller computer problems. We absolutely recommend them if you are a small business.
Ipswich, QLD
Held to the standard we set for clients
SEQ IT achieved SMB1001 Gold, an international cyber security standard for small and medium businesses, through CyberCert, and is a CyberCert Partner. Brisbane clients get the same controls we run in our own business.
SMB1001 Gold
Partner
Partner and Cloud Solution Provider (CSP)
Google Cloud Partner
IT support in Brisbane: common questions
Do you provide onsite IT support in Brisbane?
Yes. Our technicians come to offices, clinics and warehouses across Greater Brisbane. Critical issues, such as systems down or a live security incident, typically get onsite support the same day, in business hours. Everything else is typically fixed remotely first, which often saves waiting for a visit.
Which parts of Brisbane do you cover?
All of Greater Brisbane: the CBD, Fortitude Valley, Newstead, Spring Hill and Milton, the inner suburbs, north through Chermside to North Lakes, the TradeCoast and bayside, south through Mount Gravatt and Sunnybank to the Logan corridor, and west through Springfield to Ipswich.
How much does managed IT cost in Brisbane?
Fully Managed IT runs from $220 to $250 per user per month inc GST for a typical Brisbane office, and multi-site or regulated businesses are quoted for their sites. If you only want security, Core IT Security is $125 to $157 per user per month inc GST (minimum 5 users) and support is billed when you use it. Once we have assessed your setup, at no cost, you get a fixed-price proposal.
How quickly can you get to our Brisbane office?
For critical issues our typical response in business hours is within 15 minutes, with a technician onsite the same day if the fix needs one. Most problems are typically fixed remotely in under 30 minutes once a tech connects, so many never need a visit. Travel time depends on where you are and the time of day.
Can you take over from our current Brisbane IT provider?
Yes, and your team keeps getting support throughout. We manage the handover: we collect admin access, write up how your systems are set up and switch on monitoring before your current provider steps back.
Do you only support Brisbane businesses?
No. We come onsite across South East Queensland, including Ipswich, the Gold Coast and the Sunshine Coast. Businesses elsewhere in Australia, from Sydney and Melbourne to Perth, get remote support, with onsite visits through a local partner at an agreed cost.
Can our team keep working if the office floods or loses power?
Brisbane has flooded before, so it is worth planning for. With email and files in Microsoft 365 or Google Workspace, backups that are monitored and test restored, and laptops set up for secure home working, staff can usually carry on from home while the office is closed. See business continuity planning.
More for Brisbane businesses
Cyber security Brisbane
24/7 monitoring and onsite incident help in Brisbane.
What managed IT costs
How pricing works and what can be billed on top.
Switching IT providers
The handover, step by step, without a gap in support.
Month-to-month IT support
No lock-in contract, and your admin access stays yours.
Managed IT services Ipswich
Ipswich, Springfield and the western corridor.
Get a fixed IT price for your Brisbane business
Tell us about your team, your sites and what is not working. We’ll review your setup, show you the gaps and put a monthly price on fixing them. No obligation.
- Your setup reviewed, without the jargon
- The first fixes we would make
- One monthly price, month to month
Prefer to talk? Call 1300 619 750 (8:30am to 5:00pm AEST weekdays, with after-hours emergency support available, billed at after-hours rates).
Tell us what you need and we’ll get back to you.