Managed IT Services
for Australian Businesses
Your IT department, without hiring one. Helpdesk, onsite support, monitoring, security and planning from one Australian-based team, on month-to-month terms.
- No lock-in contracts
- Onsite across South East Queensland
- Fixed monthly price
Most issues are fixed remotely in under 30 minutes.
Small and medium businesses supported
Response to critical issues, business hours
Onsite for critical issues across SEQ
Team experience supporting small and medium businesses
What changes when we look after your IT
Most businesses with 5 to 100 staff are too small for an IT team and too reliant on tech to go without. Managed IT fills that gap.
- Staff get back to work fast. Most issues are fixed remotely in under 30 minutes.
- Problems caught early. We monitor, patch and check your backups, and report back every month.
- A team that knows your setup. Not one stretched IT person, or the office manager filling in.
- One fixed monthly price. No surprise invoices and no lock-in contract.
Everything you need from an IT department
Every managed IT client gets all of this as standard. The scope grows with your business, not the list of extras.
Day-to-day support
- Remote helpdesk for everyday issues
- Onsite visits when remote can’t fix it
- New starters and leavers set up and closed off
- Hardware quotes, setup and replacement
- We deal with your internet, software and phone suppliers
Security and monitoring
- 24/7 monitoring and alerts
- Patching and software updates
- Endpoint protection (antivirus and EDR)
- Email security and spam filtering
- Backup monitoring and recovery planning
Management and planning
- Microsoft 365 or Google Workspace management
- Network and firewall maintenance
- Monthly reporting and health checks
- IT planning and budgeting
- Ongoing cyber security improvements
Need more security? See our cyber security services, Essential Eight and SMB1001 certification.
Find the right level of support
Not sure whether you need full managed IT, security on its own, or just help now and then? Start here.
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A starting point based on four answers. We confirm the right service after a free consultation.
Why paying per fix costs more
Calling someone when things break feels cheaper, until you add up the downtime, the risk and the hourly rates.
Break-fix vs managed IT, explained in about a minute.
If you’re shopping around for an IT provider, you’ll probably hear two terms: managed IT and break-fix.
Simply put, it’s the difference between waiting for your car to break down and keeping it properly serviced.
With break-fix, you call only when something stops working. It’s like ignoring warning lights until you see smoke. By then, the work has stopped and the repair bill is growing.
On the other hand, managed IT is regular servicing. Systems are monitored, updates and backups are checked, and small problems are fixed before they become expensive outages. All for a predictable monthly fee.
That said, even managed IT can’t prevent every problem. But good maintenance makes problems less likely, less costly, and gets you moving again faster when something does go wrong.
If you’re not sure which approach is right for your business, talk to our team. We’ll break down both options for you.
$130 to $260 an hour when something breaks
A fixed monthly cost you can budget for
Problems found by your staff
24/7 monitoring catches issues early
Updates happen when someone remembers
Automatic patching keeps systems current
IT decisions made in a hurry
Regular reviews, a roadmap and a budget
Security added after something goes wrong
Security built into everything we do
You’re the IT manager by default
We’re your IT department
Remote first. Onsite when it counts.
Remote support
Call, email or log a ticket. We connect to your computer and fix it while you watch.
Onsite support
Hardware faults, network problems and new equipment. Same day for critical issues across South East Queensland.
Proactive monitoring
We watch disk space, backups, security alerts and updates, and fix problems before your team notices.
IT reviews
We meet with you to review your IT health, plan upgrades and budget, so there are no surprises.
How fast we respond
Systems down or a security incident
Something’s not working but your team can keep going
A problem that needs someone at your office
Business hours, Monday to Friday. After-hours support by arrangement.
Who holds the keys to your IT?
If your IT provider disappeared tomorrow, could you still get into your own systems?
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A general checklist, not an audit. Reviewed October 2026.
IT support across SEQ, and Australia-wide
We’re a South East Queensland business. Choose your area to see where we go onsite, how quickly we get there and typical pricing.
Brisbane
Onsite and remote support across Greater Brisbane and Ipswich
Gold Coast
Onsite and remote support across the Gold Coast
Sunshine Coast
Onsite and remote support across the Sunshine Coast
Sydney
Remote support, with onsite visits arranged when needed
Australia-wide
Remote support for businesses anywhere in Australia
What managed IT costs
One fixed monthly fee covers the full service: helpdesk, onsite visits, monitoring, security, patching, supplier management and planning. Where you sit in the range depends on your number of users, sites and requirements.
- No lock-in contracts. Stay because the service is good.
- No surprise invoices. Projects like office moves are quoted before any work starts.
- Cheaper than hiring. An in-house IT person costs $70,000 or more a year before super, leave and training.
per user, per month
A 10-person business usually pays about $1,200 to $2,500 a month for a complete IT department, without hiring one.
Up and running in one to two weeks
Discovery call
A quick conversation about your business, your current IT and what needs fixing. No hard sell.
IT assessment
We review your devices, users, network, security, backups and licences, so we know exactly where things stand.
Proposal and onboarding
You get a clear proposal. Then we set up our monitoring tools, document your environment and give your team helpdesk access.
Ongoing management
You call us when you need help, we call you when we spot something, and regular reviews keep it all on track.
Built for businesses like yours
- Businesses with 5 to 100 staff, in any industry
- Anyone paying by the hour for IT and wanting something more reliable
- Businesses that have outgrown their IT person
- Healthcare, legal, finance and construction businesses with compliance needs
- Remote, hybrid and multi-site teams
- Owners who want IT off their plate
Already have an IT person?
We can work alongside them. They handle the day-to-day, and we bring the monitoring, security and planning they don’t have time for.
With another provider?
Switching is straightforward. We manage the handover, get access to your systems and document everything, usually within one to two weeks and with no gap in support.
5 stars to Michael & Jason at SEQ IT, always happy to help me, from helping us with an IT project to smaller computer problems. We absolutely recommend them if you are a small business.
Ipswich, QLD
We meet the standard we recommend
SEQ IT achieved SMB1001 Gold, the Australian cyber security standard for small and medium businesses, through CyberCert. We’re also a CyberCert Certification Partner, so the controls we put in place for you are the same ones we run ourselves.
SMB1001 Gold
Certification Partner
Partner and Cloud Solution Provider (CSP)
Google Cloud Partner
Common questions
Where do you provide onsite IT support?
Across South East Queensland, including Brisbane, Ipswich, the Gold Coast and the Sunshine Coast, with same-day onsite support for critical issues. Most issues are fixed remotely, and we support businesses anywhere in Australia remotely.
What does managed IT support include?
Everything a small business needs from an IT department: a remote helpdesk, onsite visits, 24/7 monitoring, patching, endpoint and email security, backup monitoring, Microsoft 365 or Google Workspace management, supplier management, reporting and IT planning. It’s all covered by one fixed monthly fee.
What's the difference between managed IT and break-fix?
Break-fix is reactive: you pay by the hour when something goes wrong, and nobody is watching your systems in between. Managed IT is proactive: we monitor and maintain your systems and fix problems before they affect your business, for a fixed monthly fee.
Are we locked into a contract?
No. We don’t use lock-in contracts. If the service is good you’ll stay, and if it isn’t, a contract shouldn’t be the reason you can’t leave.
How quickly do you respond?
Critical issues such as systems down or a security incident get a response within 1 business hour. General requests are usually picked up within 2 to 4 business hours, and most are fixed remotely within 30 minutes of a tech connecting.
We already have an IT person. Can you work alongside them?
Yes. Your IT person keeps handling the day-to-day, and we provide the monitoring, security, specialist skills and planning. This is often called co-managed IT and works well for growing businesses.
What if we're with another IT provider?
We manage the switch for you: getting access to your systems, documenting your environment and making sure there is no gap in support. Most transitions take one to two weeks with no disruption to your team.
Does managed IT include cyber security?
Yes. Every managed IT client gets endpoint protection, email security, patching and backup monitoring as standard. For more, we offer security awareness training, Essential Eight and SMB1001 work, and incident response planning through our cyber security services.
How much does managed IT cost?
For most small and medium businesses it costs between $120 and $250 per user per month, depending on complexity. You get a fixed-price proposal after a free assessment of your setup.
Book your free IT consultation
We’ll review your current setup, point out the gaps and show you what managed IT would look like for your business. No obligation.
- What we found, in plain English
- What we’d fix first
- A fixed monthly price if you want us to take over
Prefer to talk? Call 1300 619 750, Monday to Friday.
Tell us what you need. We’ll get back to you within one business day.