Healthcare IT Support
Brisbane & Gold Coast
IT support and cyber security for GPs, specialists, dental, mental health and allied health clinics. We keep practice software, consult rooms and reception running, and protect the patient records you hold.
- Onsite across SEQ
- 1-hour critical response, business hours
- Australian-based team
Our response in business hours when a critical system, like your practice software, is down.
Most issues fixed remotely once we connect
Onsite for critical issues across SEQ
Achieved through CyberCert
Businesses supported
When IT stalls, the waiting room fills
A practice runs to the minute. If the practice software won’t open at 8am, reception can’t check anyone in and every appointment after that runs late.
Generic IT providers don’t know your clinical software, push updates mid-session, and forget that 30 minutes offline means cancelled appointments.
We support GPs, specialists, psychologists, psychiatrists, physiotherapists, dentists, cosmetic and dermatology clinics, pathology, NDIS providers and multi-site groups.
- Practice software frozen with a full waiting room
- Consult room computers that crawl between patients
- Phones or internet down, so nobody can book or claim
- Telehealth video dropping mid-consultation
IT support built around patient care
What practices call us about most, and what we do about each.
Your clinical system, kept healthy
Server in the back room, hosted or cloud: we look after updates, database health, performance and monitoring.
Workstations that keep pace
Patched outside clinic hours, with logins, printing and scanning that work between patients. When a printer jams mid-consult, you call us.
Reception phones and internet
Reception stops when the internet does. We manage your network, Wi-Fi and firewall, and keep clinical systems off guest Wi-Fi.
Video consults that hold up
Cameras, headsets, bandwidth and the platform, sorted. Clinicians consulting from home get a managed, secured device, not a family laptop.
Messaging, results and claiming
Secure messaging, pathology and imaging results, eReferrals and Medicare online claiming fail quietly. We keep them connected and chase the fault.
Patient records you can restore
Daily backups of clinical data and your server, monitored and test-restored, so you don’t find a failed backup on the day you need it.
We know the software your practice runs on
We support the platforms practices use, including Best Practice, Medical Director, Genie Solutions, Halaxy and Cliniko, plus Exact, ZedMed, PowerChart, OASIS and other cloud clinical platforms.
That covers installs, upgrades, databases, server and cloud setup, user access and troubleshooting. Your vendor keeps licensing and product faults; we handle the rest and deal with their support desk for you.
- Secure messaging: HealthLink, Medical Objects, Argus
- Pathology and imaging result delivery
- eReferral systems
- Medicare online claiming
- Telehealth platforms
One outage away from a lost clinic day?
We’ll review your setup, backups and security, and tell you plainly where the weak points are. Free, with no obligation.
Patient data, the Privacy Act and the NDB scheme
The Privacy Act 1988 applies to every health service provider, whatever the turnover. A solo psychologist has the same duty as a large medical centre: handle health information under the Australian Privacy Principles, and report eligible data breaches to the OAIC and affected patients under the Notifiable Data Breaches (NDB) scheme. Practices connected to My Health Record also have obligations under the My Health Records Act.
Attacks on clinics usually start somewhere ordinary: a reused password, a fake email to reception, a laptop that missed its updates. We close those gaps and, if something happens, help you work out whether it must be reported.
- Multi-factor authentication on email and remote access
- Overseas sign-ins blocked unless you need them
- Admin rights removed, software installs approved by us
- EDR on every workstation, watched 24/7
- Email filtering plus SPF, DKIM and DMARC
- Staff training with simulated phishing
- Controls aligned to the Essential Eight, with SMB1001 if you want it certified
Support that works around your sessions
Updates out of the way
Patches and restarts happen outside clinic hours, so nothing reboots mid-consult.
Fast when it matters
Critical issues get a response within 1 business hour, and most are fixed remotely in under 30 minutes once we connect.
Cover agreed upfront
Standard support runs Monday to Friday. Evening and weekend cover is available by arrangement.
Watched around the clock
Security monitoring runs 24/7, and backups are checked for failures.
How we take over your practice IT
Usually one to two weeks, planned around clinic sessions.
Discovery call
Sessions, locations, clinical software, phones, and what keeps going wrong.
Assessment
Your server or hosted setup, backups, workstations, network, and who can reach patient records.
Proposal and onboarding
A fixed monthly price. If you have an IT provider now, we manage the handover so support never lapses.
Ongoing management
Helpdesk, monitoring, patching and security in the background, reviewed as the practice grows.
The security we set up for clinics, we run ourselves
SEQ IT achieved SMB1001 Gold through CyberCert. The sign-in protection, monitoring and backup testing we set up in your practice are the controls we run on our own systems every day.
SMB1001 Gold
Certification Partner
Partner and Cloud Solution Provider (CSP)
Google Cloud Partner
Healthcare IT: common questions
Do you support Best Practice and Medical Director?
Yes. We install, update and troubleshoot both, look after the database and server they run on, and keep pathology, imaging and secure messaging integrations working. We also support Genie Solutions, Halaxy, Cliniko, ZedMed and other clinical platforms.
Does the Privacy Act apply to a small allied health practice?
Yes. Unlike most small businesses, health service providers are covered by the Privacy Act 1988 regardless of turnover, including physiotherapists, psychologists and dentists. You must protect health information under the Australian Privacy Principles and report eligible data breaches under the Notifiable Data Breaches scheme.
What happens if our practice software goes down during clinic hours?
We treat it as critical, with a response within 1 business hour. Most issues are fixed remotely, and if the server needs hands on it, we come onsite the same day anywhere in South East Queensland.
Do you offer after-hours IT support for clinics?
Standard support runs Monday to Friday in business hours, with a 1-hour response to critical issues. Cover for evening or Saturday sessions is available by arrangement, agreed before you need it. Security monitoring runs 24/7 either way.
We're opening a new practice. Can you handle the IT fit-out?
Yes. We plan the network, arrange cabling, order hardware, install practice software, set up email, security and phone systems, and migrate your data. The IT is tested and ready before the first patient walks in.
How much does IT support cost for a medical practice?
It depends on users, workstations, sites and whether your practice software runs on a server or in the cloud. As a guide, managed IT for a 10-person business is typically $1,200 to $2,500 a month, fixed, with no lock-in contract. The first consultation is free.
More support for your practice
The core services behind our healthcare IT support.
Managed IT services
Helpdesk and monitoring, onsite across SEQ and remote Australia-wide.
Cyber security services
EDR, email protection, sign-in monitoring and staff training.
Data backup and recovery
Monitored backups with regular test restores.
Cyber insurance readiness
Answer your insurer accurately and close the gaps first.
Not-for-profit IT support
IT and security for charities and community organisations.
Let us look after your practice IT
Tell us about your practice. We’ll review your setup, backups and security and show you what needs attention. No obligation.
- Where the practice is exposed, in plain English
- What to fix first, before it costs a clinic day
- A fixed monthly price, month to month
Prefer to talk? Call 1300 619 750, Monday to Friday.
Tell us what you need. We’ll get back to you within one business day.