Data Backup and Recovery
Brisbane & Gold Coast
We back up your Microsoft 365, Google Workspace, laptops and servers, check every job and test that restores work, so there’s a clean copy when something is deleted, encrypted or lost.
- Every backup monitored
- Regular test restores
- No lock-in contracts
Automated backups of cloud platforms, devices and servers, monitored by our team.
Automated backups as standard
Monitored, with failures investigated
Periodic test restores
Month-to-month terms
Being in the cloud is not the same as being backed up
Microsoft and Google keep their platforms running. Under their shared responsibility models, protecting your data from deletion and ransomware is up to you.
Deleted items sit in a recycle bin for a limited time, then disappear. If ransomware encrypts files that sync to OneDrive or Google Drive, the encrypted versions sync too.
- A shared folder is deleted and nobody notices for months
- A departed employee’s account is removed, then their emails are needed
- Ransomware encrypts files across OneDrive, SharePoint or local drives
- A laptop with unsynced work is lost, stolen or dies
- An unhappy staff member deletes client files before leaving
Backup across your whole environment
Microsoft 365 backup
Exchange Online mailboxes, OneDrive, SharePoint and Teams data, backed up independently of Microsoft. Data from removed users stays available as long as you need it.
Google Workspace backup
Gmail, Google Drive, Shared Drives, Calendar and Contacts, backed up outside Google, with the same protection against deletion, departing staff and ransomware.
Laptop and workstation backup
Files staff save locally instead of to the cloud. If a device is lost, stolen or fails, we restore the data to a replacement.
Server backup
For businesses still running on-premises servers, common in healthcare and accounting, we back up the whole server: operating system, applications, databases and files.
Copies kept apart, so one incident can't take them all
The 3-2-1 approach is a long-standing backup rule: three copies of your data, on two types of storage, with one copy somewhere else entirely. No single failure, mistake or attack should reach every copy.
Your live data sits in Microsoft 365, Google Workspace, laptops or a server. The backup is stored separately from that production environment, so ransomware that hits your systems can’t simply encrypt the backup as well.
- Backup copy kept outside your production environment
- Encrypted in transit and at rest
- Retention set to your business and compliance needs
- Removed staff accounts kept in backup
Is your data actually backed up?
We’ll check what’s protected across your cloud platforms, laptops and servers, find the gaps and give you a fixed monthly price to close them.
Hoping you are backed up versus knowing it
Jobs assumed to be running
Every job monitored, failures investigated
Never test-restored
Periodic test restores to prove recovery works
Only the platform recycle bin
An independent copy outside Microsoft or Google
Old staff accounts deleted, data gone
Removed accounts retained in backup
Restore everything to get one file back
A single email, file or site restored on its own
Files on laptops unprotected
Laptops and workstations backed up too
What happens when you need something back
A single email or file is usually quick, a whole mailbox takes longer and a server rebuild longest. We agree realistic targets with you and test them, rather than quote numbers we haven’t proved.
Tell us what is missing
Log a request or call us with what is gone, where it lived and when it was last seen.
We pick a clean restore point
We choose the latest copy from before the deletion or damage. If ransomware is involved, we contain it first.
Restore just what you need
One email, a folder, a mailbox or a whole device, back where it was or somewhere safe to check.
Check it and find the cause
You confirm everything is there, and we work out why it happened. If personal information was involved, we help you assess the Notifiable Data Breaches scheme.
Backups and your obligations
Privacy obligations, frameworks and insurers all expect backups, and proof they work.
Privacy Act
If the Act covers you, the Australian Privacy Principles require reasonable steps to protect personal information from loss. Tested backups are part of that.
Essential Eight
Regular backups are one of the ASD’s eight mitigation strategies, and the maturity model expects restores to be tested. See the Essential Eight.
SMB1001
A backup and recovery plan is required from Bronze upwards. We match your setup and evidence to your target tier. See SMB1001 certification.
Cyber insurance
Insurers commonly ask for tested backups kept separate from your main systems. See cyber insurance readiness.
Held to the standard we set for you
SEQ IT achieved SMB1001 Gold through CyberCert, backup controls included. We work in Microsoft 365 and Google Workspace every day and know where each platform’s built-in retention ends.
SMB1001 Gold
Certification Partner
Partner and Cloud Solution Provider (CSP)
Google Cloud Partner
Backup and recovery: common questions
Does Microsoft 365 back up my data?
Not in the way most people assume. Microsoft keeps the service running and holds deleted items for a limited time, but it doesn’t keep long-term, independent backups. If something is permanently deleted, or encrypted and not noticed in time, it may be gone. Google Workspace works the same way.
What happens to a staff member's data when their account is deleted?
In Microsoft 365 and Google Workspace, a deleted user’s mailbox and files are removed permanently after a short grace period. If you later need their emails for a handover or dispute, they’re gone without a backup. We keep backup data from removed accounts as long as you need it.
How often do you back up?
Automated backups run daily for cloud platforms, devices and servers. Where losing a day of work is too much, we back up more often, based on how much recent work you could afford to redo.
Can you restore a single email or file?
Yes. We can restore one email, a document, a folder, a SharePoint site or a whole mailbox without touching anything else, so you never roll back an entire account just to get one file back.
What is the 3-2-1 backup rule?
Three copies of your data, on two types of storage, with one copy kept somewhere separate, so one failure or attack can’t destroy every copy. For cloud-based businesses, the key is an independent backup outside Microsoft 365 or Google Workspace.
Can backups protect us from ransomware?
They’re your way back. With an independent backup kept apart from your systems, we can contain the attack and restore clean copies from before the encryption. Prevention still matters too: see our cyber security services.
How much does backup cost?
It depends on your number of users, what needs backing up and how long data must be kept. For clients on our managed IT services, backup is typically built in. Standalone backup gets a fixed monthly price after we assess your setup, with no lock-in.
Keep your data protected and recoverable
Business continuity planning
Recovery targets and a tested plan.
Microsoft 365 support
Setup, security and licensing for Microsoft 365.
Google Workspace support
Setup, security and support for Google Workspace.
Cyber security services
Stop the incidents that make restores necessary.
Accounting and finance IT support
Backup and retention for firms holding client financial records.
Find out what is really backed up
Tell us which platforms and devices you use. We’ll check what’s protected, what isn’t, and what it would cost to cover the gaps.
- What is and isn’t backed up now
- Where your restore times would fall short
- A fixed monthly price, with no lock-in
Prefer to talk? Call 1300 619 750, Monday to Friday.
Tell us what you need. We’ll get back to you within one business day.