Managed IT Services
on the Gold Coast
IT support for Gold Coast businesses from Coomera to Coolangatta. One Australian-based team runs your helpdesk, monitoring and security, and comes onsite the same day when something critical needs hands on.
- Same-day critical onsite
- Coomera to Coolangatta
- No lock-in contracts
Onsite for critical issues anywhere on the Gold Coast.
Onsite for critical issues
Typical critical response, business hours
Owners’ IT experience, each
Businesses supported
From the northern growth corridor to the border
Most problems are fixed remotely in under 30 minutes once a tech connects. When something needs hands on, a technician comes to your office, shop or site, wherever it is on the Coast.
- Coomera and the northern growth corridor
- Southport, Surfers Paradise and Bundall
- Broadbeach, Mermaid Beach and Burleigh Heads
- Robina, Varsity Lakes and Nerang
- South to Coolangatta
When we come to you
- Critical issues, such as systems down or a security incident, the same day
- Hardware faults, network and Wi-Fi problems
- New equipment and office moves, quoted first
- Scheduled visits for upgrades and IT reviews
IT that fits how the Coast works
Busy seasons without breakdowns
The systems you trade on are monitored, and updates and changes are scheduled for quiet weeks, not school holidays or event weekends.
Teams that rarely sit at a desk
Phones, tablets and laptops in utes, on sites and at open homes are managed and secured, with the same setup at every site and office.
Client and patient information kept private
Accountants, lawyers and practices hold sensitive records. We put in the kinds of controls the Privacy Act, SMB1001 and the ASD Essentials look for, and keep them there.
How fast we respond on the Gold Coast
Systems down or a security incident
Something is not working, but your team can keep going
A problem that needs someone at your premises
Business hours, Monday to Friday, with after-hours emergency support available.
Switching IT providers on the Coast?
We handle the handover, document everything and keep your team supported throughout.
What managed IT costs on the Gold Coast
Three plans, priced per user per month. Where you sit in a range depends on your users, sites and requirements.
- No lock-in contracts. Stay because the service is good.
- No surprise invoices. Projects are quoted before any work starts.
Core IT Security
per user, per month
24/7 security, with support billed as you use it
Fully Managed IT
per user, per month
Unlimited support in business hours, onsite in South East Qld, security included
Fully Managed IT, multi-site or regulated
per user, per month
More sites, on-site servers or industry compliance needs
A 10-person business on Fully Managed IT usually pays about $2,200 to $2,950 a month. Not sure which plan fits? Answer 4 quick questions.
Very fast to help us with any issue we’ve had. Being in the building industry we don’t know computers, but they explain things in non geek speak. Very happy.
Southport, Gold Coast
We meet the standard we recommend
SEQ IT achieved SMB1001 Gold through CyberCert and is a CyberCert Partner, so the controls we put in place for Gold Coast businesses are the ones we run ourselves.
SMB1001 Gold
Partner
Partner and Cloud Solution Provider (CSP)
Google Cloud Partner
IT support on the Gold Coast: common questions
Do you provide onsite IT support on the Gold Coast?
Yes. Most issues are fixed remotely, but when something needs hands on we come to your office, shop or site, with same-day onsite support for critical issues anywhere on the Gold Coast.
Which parts of the Gold Coast do you cover?
The whole Coast: Coomera and the northern growth corridor, Southport, Surfers Paradise and Bundall, Broadbeach, Mermaid Beach and Burleigh Heads, the western suburbs around Robina, Varsity Lakes and Nerang, and south to Coolangatta.
How much does managed IT cost on the Gold Coast?
Fully Managed IT is $220 to $295 per user per month for most Gold Coast small and medium businesses, or $295 to $350+ for multi-site or regulated businesses. Core IT Security is $125 to $155 per user per month, with support billed as you use it. You get a fixed price after a free assessment.
Can you avoid changes during our busy season?
Yes. Updates, upgrades and planned changes are scheduled around your peak periods, so the systems you trade on stay stable when you are flat out. Critical security patches still go out quickly, tested first where possible.
We work across several sites. Can you support that?
Yes. Many of our Gold Coast clients in construction, trades and real estate have staff spread across sites. Their devices, cloud accounts and security are managed the same way at every location.
Can you take over from our current Gold Coast IT provider?
Yes. We arrange access, document your systems and set up monitoring before your old provider steps away. There’s no gap in support during the changeover.
More for Gold Coast businesses
Managed IT services
Everything included in our plans.
Cyber security Gold Coast
Onsite help and 24/7 monitoring for Gold Coast businesses.
Property and real estate IT
Protecting trust money and mobile agents.
Free cyber security assessment
Find your biggest gaps, valued at $2,500.
What managed IT costs
Pricing models, cost drivers and what gets billed extra.
Switching IT providers
How the handover works, with no gap in support.
Talk to us about IT support on the Gold Coast
We’ll review your current setup, point out the gaps and show you what managed IT would look like for your business. No obligation.
- What we found, in plain terms
- What we would fix first
- A fixed monthly price if you want us to take over
Prefer to talk? Call 1300 619 750, Monday to Friday.
Tell us what you need and we’ll get back to you.