Contact · South East Queensland

Contact SEQ IT Services
Talk to Our Team

Looking for a new IT provider, want a second opinion on your security, or just want to talk through your IT? Call us or send a message and a member of our Australian-based team will get back to you.

  • No-obligation chat
  • Australian-based team
  • Month-to-month terms
Helpdesk team member answering a call
1300 619 750

Call us Monday to Friday during business hours.

1 business day

For us to reply to your enquiry

1300 619 750

Call us, Monday to Friday

No lock-in

Month-to-month terms

300+

Businesses supported

Hours and response times

When you will hear back from us

Business hours are 8:30am to 5:00pm AEST, Monday to Friday, excluding Queensland public holidays. After-hours emergency support is available by phone for critical issues, billed at our after-hours rates.

Your situation
Best way to reach us
Typical response
New enquiry

Call 1300 619 750 or use the form on this page

Usually within one business day
Client, general request
4 to 8 business hours
Client, critical issue

Call 1300 619 750 if systems are down or you suspect a security incident

Within 15 minutes
Outside business hours

Log a request, or call 1300 619 750 for after-hours emergency support

Next business day for non-urgent requests

Thinking about switching IT providers?

We handle the handover and documentation with your current provider, so your team stays supported. You’re on month-to-month terms from the start.

What happens next

From first message to fixed monthly price

01
Reply

We get back to you

Usually within one business day, to find a time that suits you.

02
Discovery

A short call

We talk through your business, your current setup and what isn’t working.

03
Assessment

We check your setup

We review your environment and note the gaps, risks and quick wins.

04
Proposal

A clear price

A fixed monthly price on month-to-month terms, with no obligation to go ahead.

“

Absolutely love these guys, they are so fast to respond and as a small business they’re very affordable, highly recommended!

Hannah C.

Burleigh, Gold Coast

Who you are talking to

A team that meets its own standard

We have supported 300+ businesses, our helpdesk is our own Australian-based team, and we achieved SMB1001 Gold through CyberCert. We’re also a Microsoft Partner and Cloud Solution Provider (CSP) and a Google Cloud Partner.

SMB1001 Gold certification badge

SMB1001 Gold

CyberCert logo

Partner

Microsoft logo

Partner and Cloud Solution Provider (CSP)

Google Cloud logo

Google Cloud Partner

FAQ

Before you get in touch: common questions

New enquiries usually get a reply within one business day, Monday to Friday. For existing clients, critical issues such as systems down or a security incident typically get a response within 15 minutes in business hours, and general requests within 4 to 8 business hours. If it’s urgent, calling 1300 619 750 is always the fastest option.

Yes, across South East Queensland: Brisbane, Ipswich, the Gold Coast and the Sunshine Coast, with visits typically the same day for critical issues. Businesses in Sydney and elsewhere in Australia get remote support, and we arrange an onsite visit when a job needs one.

Not hard for you. We deal with your current provider, collect the documentation and access we need, and plan the takeover so your team stays supported. You’re on month-to-month terms from the start, so there’s no long contract to sign.

Fully Managed IT typically costs $220 to $250 per user per month inc GST, so a 10-person business pays about $2,200 to $2,500 a month inc GST depending on the setup. Core IT Security, with support billed as you use it, is $125 to $157 per user per month inc GST (minimum 5 users). Your fixed monthly price comes after we’ve assessed your environment, and projects are quoted before work starts. See managed IT services.

Yes. The first conversation is free and there’s no obligation. If you want a closer look at your security, our free cyber security assessment is free and ends with a clear report on what to fix first.

Send a message

Tell us how we can help

Tell us a bit about your business and what you need, whether it’s a new IT provider, a security second opinion or a quick question.

  • Onsite support across South East Queensland
  • Remote support anywhere in Australia
  • Existing client? Use the support request page

Prefer to talk? Call 1300 619 750, Monday to Friday, business hours.

Send us a message

No obligation. We usually reply within one business day.