Microsoft 365 Support
Brisbane & Gold Coast
Managed Microsoft 365 for small and medium businesses: setup, migration, security, Intune, Copilot readiness and everyday support, from a Microsoft Partner and Cloud Solution Provider (CSP) with an Australian-based helpdesk.
- Setup and migration
- Security hardened properly
- Licensing through our CSP
Our usual pick: Business Premium, with the security controls most tenants lack.
Critical issue response, business hours
Typical remote fix once connected
Businesses supported
Month-to-month terms
Security gaps we find in almost every tenant
Microsoft 365 works out of the box, and that’s the trouble. The defaults get you started, not protected.
Most of these are fixed during onboarding, and none of them need new hardware.
- MFA not enforced on every account
- A global admin account used for everyday email
- SharePoint and OneDrive links open to anyone
- No SPF, DKIM or DMARC, so your domain is easy to spoof
- Former staff and old guest accounts still active
- No independent backup of email and files
Managed Microsoft 365, set up and looked after
Starting fresh, moving across or cleaning up a tenant someone else built.
New tenant setup
Domains, users, groups, licences, admin roles and mail routing, with security switched on from day one.
Exchange Online
Mailboxes, shared mailboxes, room bookings, mail flow rules, archiving and the DNS that keeps email delivered.
SharePoint, OneDrive and Teams
SharePoint sites by team or client, Teams channels with sensible guest access, and OneDrive for personal work.
Intune device management
Laptops enrolled and kept compliant, apps pushed out, new devices set up ready to use, lost devices wiped.
Single sign-on with Microsoft Entra ID
One Microsoft 365 login for supported business apps, with MFA covering them all.
Independent backup
Exchange, OneDrive, SharePoint and Teams backed up outside Microsoft, with test restores.
New starters and leavers are handled too. More on backup and recovery.
Is your Microsoft 365 set up properly?
Book a free consultation. We’ll review your security, sharing and licences and tell you plainly what needs attention.
Locking down Microsoft 365 the right way
We recommend Business Premium for most businesses because it includes the controls that matter. Then we actually configure them.
Sign-ins from overseas are blocked by default unless your team needs them, and we monitor sign-ins around the clock. It all lines up with the Essential Eight and SMB1001.
MFA and conditional access
MFA on every account. Conditional access controls who signs in, from where and on which devices.
Defender for Office 365
Safe links, safe attachments and impersonation protection for phishing that basic filtering misses.
Intune compliance
Company data limited to managed, encrypted, up-to-date devices.
Sensitivity labels
Microsoft Purview labels mark confidential files and email, and can stop them leaving the business.
Which Microsoft 365 plan do you need?
We supply licences through our Microsoft Partner and Cloud Solution Provider (CSP) agreement and match them to each person.
Email, Teams, OneDrive and SharePoint, with web and mobile Office apps.
Basic plus desktop Word, Excel, Outlook and PowerPoint.
Standard plus conditional access, Intune, Defender for Office 365 and sensitivity labels.
An add-on licence for AI across Outlook, Word, Excel, PowerPoint and Teams.
We also remove unused licences, flag renewals early and handle nonprofit licensing for eligible organisations.
Microsoft 365 migration, planned properly
We move businesses to Microsoft 365 from Google Workspace, on-premises or hosted Exchange, and POP or IMAP email with providers like Telstra, iiNet and TPG. Email, calendars, contacts and files all come across.
You get an assessment, a written plan you approve, background copying while you work, a cutover typically over a weekend and extra support after go-live. Security is set up before your team signs in.
Bought Microsoft 365 through GoDaddy?
Your tenant is probably federated with GoDaddy, which limits your admin access. We carry out the defederation so you fully own it.
Moving the other way?
We also migrate Microsoft 365 to Google Workspace when that suits you better. See managed Google Workspace.
Microsoft 365 problems we fix every day
Most are sorted remotely in under 30 minutes once a technician connects.
Outlook not syncing or crashing
Profile, cache, add-in or service problems, found and fixed.
Locked out or MFA not working
Password resets, lockouts and authenticator setup on a new phone.
Shared mailbox trouble
Mailboxes missing, sent items in the wrong folder, broken permissions.
Calendars and room bookings
Shared calendars, delegate access and booking clashes.
Teams and SharePoint access
Channel access, site permissions and OneDrive files not syncing.
Email going missing
Messages in junk, quarantined or bouncing because of DNS or mail flow rules.
The new Outlook
Missing features and broken add-ins, or staying on classic Outlook for now.
Copilot readiness before you switch it on
Microsoft 365 Copilot drafts email, summarises documents and writes up Teams meetings. It can reach anything the user can, so a payroll folder shared with everyone years ago can turn up in an answer.
- Permissions and sharing reviewed first
- Sensitive files labelled and protected
- Licences only for people who will use them
- A pilot group, then a wider rollout
- An AI use policy and staff training
We secure our own tenant the same way
SEQ IT achieved SMB1001 Gold through CyberCert. We’re a Microsoft Partner and Cloud Solution Provider (CSP), and the Microsoft 365 baseline we set up for you is the one we run ourselves.
SMB1001 Gold
Certification Partner
Partner and Cloud Solution Provider (CSP)
Google Cloud Partner
Microsoft 365 support: common questions
Why do you recommend Business Premium over Business Standard?
Premium adds the controls that protect against the most common account and email attacks: conditional access, Intune device management, Defender for Office 365 and sensitivity labels. Standard has the desktop apps without them. Premium costs more per user, but for a business holding client data it is usually worth it.
Our Microsoft 365 was set up through GoDaddy. Can you fix that?
Yes. GoDaddy tenants are usually federated, which limits your admin access and ties licensing to GoDaddy. We carry out the defederation, move licensing to our Microsoft Partner and Cloud Solution Provider (CSP) agreement and give you full control.
Does Microsoft back up our Microsoft 365 data?
Not the way most businesses expect. Recycle bins and retention settings are not backups, and data past the retention window, or encrypted by ransomware, may be gone. We back up Exchange, OneDrive, SharePoint and Teams independently and test restores.
How long does a migration to Microsoft 365 take?
For most small businesses, one to two weeks from assessment to go-live. Data copies in the background while your team keeps working, and the cutover typically happens over a weekend. You get a timeline before we start.
Our Microsoft 365 was never set up properly. Can you fix it?
Yes, it is one of our most common jobs. We enforce MFA, set up conditional access and Intune, harden email, tidy sharing, separate admin accounts, remove old accounts and add backup. You get a list of what we changed.
Can staff sign in to other business apps with Microsoft 365?
Often, yes. Many cloud apps support single sign-on through Microsoft Entra ID, so MFA covers them and disabling one account removes a leaver’s access. Support varies by app and plan, so we check each one.
Do you support Microsoft 365 outside Brisbane and the Gold Coast?
Yes. Most Microsoft 365 work is done remotely, so we support businesses across Australia. Onsite visits cover South East Queensland, including Brisbane, Ipswich, the Gold Coast and the Sunshine Coast, with same-day onsite for critical issues.
More for your Microsoft 365
Microsoft 365 and Google Workspace migrations
Moving to Microsoft 365, or between platforms.
AI readiness and implementation
Copilot, ChatGPT, Claude and Gemini, used safely.
Data backup and recovery
Independent backup and test restores.
Essential Eight
Maturity assessment and a roadmap.
Managed IT services Brisbane
Full IT support, Microsoft 365 included.
Let's look at your Microsoft 365 tenant
Tell us what’s frustrating you. We’ll review your configuration, security and licences and show you what needs attention.
- Security gaps, ranked by risk
- Licences you could drop or change
- A fixed quote for any migration or clean-up
Prefer to talk? Call 1300 619 750, Monday to Friday.
Tell us what you need. We’ll get back to you within one business day.