Professional Services IT Support
Brisbane & Gold Coast
IT support and cyber security for consultancies, engineers, architects, agencies, recruiters and brokers. Less billable time lost to IT, safer client collaboration, and straight answers when clients ask how you protect their data.
- Hybrid work done properly
- Questionnaires answered
- Month-to-month terms
Typical fix time for most issues once a technician connects remotely.
Response to general requests, business hours
Response to critical issues, business hours
Achieved through CyberCert
Businesses supported
IT problems come out of billable hours
When your firm sells expertise by the hour, every IT hiccup has a price. Twenty minutes lost to a sync error is twenty minutes nobody bills.
Most of these problems are small, repeated and fixable: files that won’t open, versions that clash, access nobody tidied up. Fix the cause once and your team gets those hours back.
- A large drawing set that won’t sync before the client meeting
- Two people editing different copies of the same proposal
- A contractor from the last project who still has access
- A client security questionnaire nobody can answer
- Video calls that drop halfway through a pitch
IT that fits how project teams work
Clients, contractors and staff move in and out of projects. Your IT should cope without a ticket for every change.
Files and collaboration
SharePoint, Teams and OneDrive, or Google Drive, with a project folder structure, version history and a plan for large design and model files.
Clients and contractors, contained
Guest access that shows subcontractors and clients their project and nothing else, sharing links that expire, and access removed promptly when the project ends.
Office, home and client site
Laptops managed with Intune, protected with EDR and patched wherever they are. A lost device can be wiped remotely.
Starters and leavers handled
New staff get accounts, a configured device and the right access from day one. Leavers lose access the day they go, and company data comes off their devices.
We also support the CAD and design software, project management tools and CRM systems your team relies on. More on Microsoft 365 support and Google Workspace support.
Straight answers to security questionnaires
Clients, tender panels and insurers now routinely ask how you protect their data. Multi-factor authentication? Patching? Tested backups? Staff training? An incident plan? If the honest answer is “we think so”, you risk losing the work.
We put the controls in place and document them, so your answers are accurate and backed by evidence. We align your setup to the Essential Eight, and if clients want a certificate they recognise, we can take you through SMB1001.
- Multi-factor authentication on every account
- EDR on all devices, monitored 24/7
- Patching and vulnerability scanning
- Email security and phishing training
- Tested backups
- An incident response process
What would a client security review find?
We’ll check your accounts, devices, email and backups in a free cyber security assessment, then send a plain-English report of what to fix. Valued at $2,500.
Firms we support, and what trips them up
The common thread is client-facing work where reputation and confidentiality matter. The IT headaches differ by firm.
Engineering and consulting
Large model and drawing files, and staff moving between office and site.
Architects and building designers
Design software that needs capable workstations and fast access to big drawing sets.
Marketing and creative agencies
Heavy media files, constant external sharing and short-term freelancers.
Recruitment agencies
CVs and ID documents full of personal information that shouldn’t live in inboxes.
Insurance brokers
Client financial details and payment emails that make an attractive fraud target.
Management consultants
Laptops on the road and on client networks, carrying commercial-in-confidence material.
Surveyors and environmental consultants
Field data that has to get from site to the office, and into the backup, safely.
Strata managers and training providers
Owner and student records, shared inboxes and regular staff changes.
Several offices? One set of security settings and one point of contact across every site.
From first call to fully managed
Usually one to two weeks, scheduled around your project deadlines.
Discovery call
Offices, hybrid patterns, file sizes, clients, and the software your team relies on.
Assessment
Devices, accounts, sharing settings, backups and security, and where time and risk are leaking.
Proposal and onboarding
A fixed monthly price. We take over from your current provider and keep support running throughout.
Ongoing management
Helpdesk, monitoring, patching and security, with reviews as the firm grows or changes.
These guys handling our IT support has made my life as a manager so much easier, thank you so much!
Coolangatta, Gold Coast
Credentials you can show your own clients
When a client asks who looks after your IT, the answer holds up. SEQ IT achieved SMB1001 Gold through CyberCert, and we’re a Microsoft Partner and Cloud Solution Provider (CSP) and a Google Cloud Partner.
SMB1001 Gold
Certification Partner
Partner and Cloud Solution Provider (CSP)
Google Cloud Partner
Professional services IT: common questions
How do we share files securely with clients and contractors?
We set up external sharing rules, guest access and client project folders in Microsoft 365 or Google Workspace, so outsiders see only what they need. Links can expire, large files move without email attachments, and access is removed when a project ends.
Our clients send security questionnaires. Can you help us answer them?
Yes. We put in the controls those questionnaires ask about, from multi-factor authentication to tested backups, then help you answer accurately with evidence. For formal proof, we can take your firm through SMB1001 certification at Bronze, Silver or Gold.
Do you support CAD, project management and CRM software?
Yes. We support the design and CAD software, project management tools and CRM systems your team uses, plus the workstations and file access they depend on. When a fault sits with the vendor, we take it up with their support team.
Can you stop fake invoices being sent from our email?
We make it much harder. Multi-factor authentication and blocked overseas sign-ins make mailbox takeovers difficult, sign-in monitoring catches unusual logins, and SPF, DKIM and DMARC stop criminals easily sending email as your firm. Staff training covers fake invoice scams.
Is it safe for staff to use ChatGPT or Copilot on client work?
With the right setup, yes. The risk is client data or intellectual property pasted into public AI tools. We check who can see what in your files, write an AI use policy, configure Copilot or Gemini inside your environment and train staff. See AI for business.
Is managed IT cheaper than hiring an IT person?
For most small firms, yes. Managed IT typically costs $120 to $250 per user per month, so a 10-person firm pays about $1,200 to $2,500 a month. An in-house IT person costs $70,000 or more a year before super, leave and training, and break-fix IT typically runs $130 to $260 an hour.
More support for client-facing firms
Managed IT services
Onsite support across SEQ, remote support Australia-wide.
Cyber security services
Protection for accounts, devices, email and data.
Microsoft 365 and Google Workspace migrations
Moving platforms without pausing client work.
IT projects and consulting
Office moves, new sites and upgrades, quoted upfront.
Law firm and conveyancer IT
For practices with strict confidentiality duties.
Accounting and finance IT
For firms protecting client financial data.
Get your team's time back from IT
Tell us how your firm works. Our Australian-based team will review your setup, show you where time and risk are leaking, and give you a fixed monthly price. No obligation.
- What’s costing your team time, and why
- What a client security review would find
- A fixed monthly price, month to month
Prefer to talk? Call 1300 619 750, Monday to Friday.
Tell us what you need. We’ll get back to you within one business day.