Submit Support Request | SEQ IT Services

Submit a Support Request

Need help? Submit your request below and our team will get back to you. For urgent issues, call us directly.

Log Your Support Request

Describe your issue in as much detail as possible and we will get on it.

    We respond within one business day. Urgent issues: call 1300 619 750.

    Urgent or Business-Critical?

    If your business cannot operate, you have experienced a security incident, or the issue is affecting multiple staff, call us directly on 1300 619 750 for the fastest response.

    Before You Submit

    Help Us Help You Faster

    The more detail you include, the faster we can resolve the issue.

    ✓What is happening? Describe the issue. What are you seeing? Any error messages?
    ✓When did it start? Did it just start, or has it been happening for a while? Was anything changed recently?
    ✓Who is affected? Just you, or are other staff experiencing the same issue?
    ✓What have you tried? Restarted the app or device? Tried a different browser?
    ✓Attach a screenshot. If you can see an error or something that does not look right, attach it using the file upload.

    Other Ways to Reach Us

    Phone 1300 619 750
    Email contact@seqit.com.au

    Requests submitted outside business hours will be triaged on the next business day unless covered by an after-hours support agreement.