Privacy Policy

Last updated: April 2026

1. About This Policy

SEQ IT Services (“we”, “us”, “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, engaging our services, or providing us with your personal information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and business name (when you contact us, submit a form, or request a consultation)
• Job title and role (when relevant to the services we provide)
• Technical information about your IT environment (when providing managed IT services, security assessments, or consulting)
• Billing and payment information (when you engage our services)
• Website usage data including IP address, browser type, pages visited, and referring URL (collected automatically through cookies and analytics tools)
• Information provided in support requests, emails, and other communications with our team

We do not collect sensitive information (such as health information, racial or ethnic origin, political opinions, or criminal records) unless it is directly relevant to the services we are providing and you have given your consent.

3. How We Collect Information

We collect personal information through the following methods:

• Directly from you when you fill out a contact form, request a consultation, or communicate with us by phone, email, or in person
• Through our website using cookies, analytics tools (such as Google Analytics), and similar technologies
• From third parties such as referral partners, where you have consented to your information being shared with us
• Through the delivery of our managed IT services, where we may access or process information stored on systems we manage on your behalf

4. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide you with information about our services
• To deliver the managed IT, cyber security, and consulting services you have engaged us to provide
• To manage our business relationship with you, including invoicing, account management, and support
• To send you relevant communications about our services, where you have opted in or where we have an existing business relationship
• To improve our website, services, and customer experience
• To comply with our legal and regulatory obligations

We will not use your personal information for purposes other than those outlined in this policy without your consent, unless required or authorised by law.

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include:

• Encryption of data in transit and at rest
• Multi-factor authentication (MFA) on all business systems
• Endpoint protection and security monitoring across our environment
• Access controls that limit access to personal information to authorised personnel only
• Regular security reviews and updates in line with our SMB1001 Gold certification
• Staff training on privacy and data handling obligations

We store personal information on secure cloud platforms hosted in Australia where possible. Where information is stored or processed overseas, we ensure appropriate safeguards are in place to protect it in accordance with the APPs.

6. Disclosure of Your Information

We may disclose your personal information to:

• Our staff and contractors who need access to provide services to you
• Third-party service providers who assist us in delivering our services (such as cloud platform providers, security vendors, and billing systems), where those providers are bound by appropriate privacy and security obligations
• Professional advisors such as accountants and legal advisors
• Government bodies, regulators, or law enforcement agencies where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Cookies and Website Analytics

Our website uses cookies and analytics tools to collect information about how visitors use the site. This may include your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs.

We use this information to improve our website, understand how visitors interact with our content, and measure the effectiveness of our marketing. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party site you visit.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate, incomplete, or out-of-date information
• Request that we stop using your information for direct marketing purposes
• Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe, and in any case within 30 days.

10. Data Breach Notification

In the event of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

11. Managed Services Clients

Where we provide managed IT services, cyber security services, or consulting to your business, we may access, process, or store data on your behalf as part of delivering those services. In these circumstances, you remain the data controller and we act as a data processor. The handling of that data is governed by the terms of our service agreement with you, in addition to this Privacy Policy.

We do not access client data for any purpose other than the delivery of the services we have been engaged to provide. We maintain strict access controls and logging to ensure accountability.

12. Staff and Applicant Information

If you apply for a position with SEQ IT Services, we will collect personal information relevant to your application including your name, contact details, employment history, qualifications, and references. This information is used solely for the purpose of assessing your application and will be stored securely. If your application is unsuccessful, we may retain your information for a reasonable period in case suitable positions arise in the future, unless you request that we delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The most current version will always be available on this page. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy, wish to make a complaint, or want to exercise your rights regarding your personal information, please contact us:

SEQ IT Services
Email: contact@seqit.com.au
Phone: 1300 619 750
Website: seqit.com.au

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.