Backup & Disaster Recovery for Small Business
Your data is the backbone of your business. We back up your Microsoft 365, Google Workspace, endpoints, and servers so that when something goes wrong, and eventually something always does, your business can recover.
Book a Free IT Consultation or call 1300 619 750Most Businesses Think They Are Backed Up. Many Are Not.
The most dangerous assumption in IT is “I am sure someone is backing that up.” The reality is that many small businesses have no proper backup strategy at all, or they have one that has never been tested and would fail when they need it most.
This is especially true for cloud platforms. Most businesses assume that because their data is “in the cloud” with Microsoft or Google, it is automatically protected. It is not. Microsoft and Google are responsible for keeping their platforms running. They are not responsible for protecting your data from accidental deletion, malicious insiders, ransomware, or account decommissioning. That is your responsibility.
Microsoft’s own shared responsibility model makes this clear: Microsoft guarantees infrastructure availability. You are responsible for protecting and retaining your data. If a staff member permanently deletes emails, a departing employee wipes their OneDrive, or ransomware encrypts your SharePoint, Microsoft will not recover it for you. The same applies to Google Workspace.
Real Scenarios Where Backup Saves Your Business
These are not hypothetical situations. These are the kinds of things that happen to small businesses regularly, and without proper backup in place, the data is gone.
A staff member deletes the wrong folder
Someone cleans up their files and accidentally deletes a shared folder containing client contracts, project files, or financial records. By the time anyone notices, it is past the cloud platform’s retention window and the data is permanently gone.
An employee leaves and their account is decommissioned
You offboard a staff member and their Microsoft 365 or Google Workspace account is deleted. Six months later, someone needs an email or document from that account. Without backup, it no longer exists anywhere.
Ransomware encrypts your files
Ransomware spreads across your environment and encrypts files in OneDrive, SharePoint, or local drives. Without an independent backup stored outside your production environment, your only option is to pay the ransom or accept the loss.
You need to produce old emails or documents for an audit
A legal dispute, insurance claim, or regulatory audit requires you to produce emails or files from 12 months ago. If the account has been deleted, the retention policy has expired, or the data was never backed up, you cannot comply.
A disgruntled employee deliberately deletes data
A staff member who knows they are about to be let go deletes client files, emails, or CRM records before they leave. Without independent backup, that data is gone with them.
A laptop is lost, stolen, or fails
A laptop containing locally stored files, downloads, or work that has not been synced to the cloud is lost, stolen, or suffers a hardware failure. Without endpoint backup, anything stored only on that device is unrecoverable.
Comprehensive Backup Across Your Entire Environment
Microsoft 365 Backup
We back up your Exchange Online mailboxes, OneDrive files, SharePoint sites, and Teams data independently from Microsoft’s platform. This means your data is protected even if it is deleted, corrupted, or encrypted within Microsoft 365. Backups include historical data from decommissioned user accounts so you retain access to old emails and files long after the account is removed.
Google Workspace Backup
We back up your Gmail, Google Drive, Shared Drives, Calendar, and Contacts independently from Google’s platform. The same risks that apply to Microsoft 365 apply here: accidental deletion, departing employees, ransomware, and retention gaps. We ensure your Google data is protected and recoverable.
Endpoint Backup
We back up your laptops and workstations, capturing locally stored files, documents, desktop items, and application data. If a device is lost, stolen, or suffers a hardware failure, we can restore the data to a replacement device. This covers the files that staff save locally instead of to the cloud, which is more common than most businesses realise.
Server Backup
For businesses that still operate on-premises servers (common in healthcare and accounting), we back up the full server environment including operating system, applications, databases, and data. If a server fails or is compromised, we can restore from a recent backup to get you back up and running.
How We Handle Backup & Recovery
We follow best practice principles for backup and disaster recovery. No backup solution is perfect, and no provider can guarantee zero data loss in every scenario. What we can guarantee is that we take it seriously, we do it properly, and we give your business the best possible chance of recovery when something goes wrong.
Backup Is Part of a Bigger Picture
Backup is one component of business continuity. It answers the question “can we get our data back?” But business continuity also asks “how quickly?” and “what do we do in the meantime?”
We help you think beyond just backup and consider the full picture:
No disaster recovery plan is perfect. The goal is not to eliminate every possible risk. The goal is to reduce the impact, speed up recovery, and make sure your business can survive the kinds of incidents that are most likely to happen. We work with you to build a plan that is realistic, tested, and appropriate for the size and needs of your business.
Backup, Retention & Compliance
Many industries have specific requirements around data retention. If your business is subject to the Privacy Act, operates in healthcare, finance, or legal services, or needs to meet cyber insurance or SMB1001 requirements, your backup strategy is not optional. It is a compliance obligation.
Why Businesses Trust Us With Their Backup
Frequently Asked Questions
Does Microsoft 365 back up my data automatically?
No. Microsoft provides infrastructure redundancy (their servers are highly available) and limited retention for deleted items (typically 30 to 93 days depending on the feature). But Microsoft does not provide long-term backup of your data. If something is permanently deleted, corrupted, or encrypted by ransomware beyond the retention window, Microsoft will not recover it for you. The same applies to Google Workspace. This is why independent, third-party backup is essential.
What happens to data when a staff member leaves and their account is deleted?
When you delete a Microsoft 365 or Google Workspace user account, their mailbox, files, and data are permanently removed after a short grace period (typically 30 days). If you need to access their emails or documents after that, and you do not have a backup, the data is gone. We retain backup data from decommissioned accounts so you can still access it when you need to, whether that is for a client handover, an audit, or a legal matter.
How often do you run backups?
We run automated backups daily for cloud platforms, endpoints, and servers. For businesses with higher requirements, we can configure more frequent backup schedules. The backup frequency is determined by your recovery point objective: how much data can your business afford to lose if you need to restore from the most recent backup.
Can you restore a single email or file, or do you have to restore everything?
We can do granular restores. If you need a single deleted email, a specific document, or a particular SharePoint site, we can restore just that item without touching the rest of your data. You do not have to restore an entire mailbox to get one email back.
How do you know if a backup has failed?
We monitor every backup job. If a backup fails, is incomplete, or encounters an error, we are alerted and investigate. We do not wait for you to discover a backup failure when you need to restore something. That is the worst possible time to find out your backups are not working.
Do you test backup recovery?
Yes. A backup that has never been tested is a backup you cannot trust. We conduct periodic recovery tests to verify that backups are complete, consistent, and actually recoverable. This is also a requirement for Essential Eight alignment and most cyber insurance policies.
We are a small business. Do we really need backup and disaster recovery?
Yes. Small businesses are more vulnerable to data loss than large enterprises because they typically have fewer redundancies, smaller teams, and less room to absorb the financial impact of an incident. If your business relies on email, client files, financial records, or any digital data to operate, you need backup. The cost of a proper backup solution is a fraction of the cost of losing your data.
What does this cost?
Backup pricing depends on the number of users, the platforms being backed up (Microsoft 365, Google Workspace, endpoints, servers), and the retention period you require. For businesses on our managed IT plans, backup is typically built into the service. For standalone backup, we provide a fixed monthly price after assessing your environment. The initial consultation is free.